VanCheap: Frequently Asked Questions








How does the VanCheap platform work?

VanCheap.com is a platform for connecting individuals and professionals with professional carriers. In a few minutes, place your ad and receive your first quotes for your transport.



How to register on VanCheap?

Nothing's easier. If you wish to transport your items, all you need to do is complete our registration form on www.vancheap.com/inscriptionuk.php, after registration, you can access your account and place your ad (s). You can also by accessing wwww.vancheap.com/devisuk.php fill in the information for your transport, once this information has been entered, the platform will invite you to log in or create your account to submit your ad.



How do I place an ad on VanCheap?

If you have an account, you can upload new ads directly from your customer interface. Otherwise, all you have to do is create your account on the platform via wwww.vancheap.com/inscriptionuk.php or start your ad submission from www.vancheap.com/devisuk.php.



How can I see the carrier quotes?

From your personal space, you will be able to view the quotes that the carriers have sent you. Whenever a carrier proposes, an email is also sent to you with the transport summary and the carrier's price proposal.



Can we negotiate or communicate with the carriers?

Yes, you can communicate with carriers interested in your ad via a messaging system.



How to validate a transport quote?

If you wish to accept a carrier's price proposal, all you have to do is go to the "Proposals received" section of your customer area and click on "Validate". A payment window will appear in order to reserve your transport.



How are my payments secure on the platform?

The platform's payments are secured via SSL encryption and thanks to the STRIPE payment processor.



Who to contact in the event of a dispute?

VanCheap.com acts as a connecting platform between individuals / professionals and professional carriers. Therefore, disputes must be settled between the customer and the carrier. However, VanCheap teams can intervene as a mediator in the dispute if necessary.



How does VanCheap fight for the environment?

VanCheap wants to be an ecological platform through these groupage offers to limit trips and the number of carriers on the roads.